FAQ
Q: I didn’t receive my order by the expected time of delivery, what should I do?
A:Go to Track My Order to track your order or contact USPS customer service at (800) 275-8777 to enter a claim.
Q:How long will it take for me to receive my order after it’s processed?
A:Orders are processed in 2-5 business days depending on volume; during sales, holidays, and new product launches, the processing time will be 5-7 days business days. Once your order is processed, you will receive a tracking number. Shipping will take, on average, 1-3 days to deliver.
Q:Where can I get the free downloadable five day meal plan
A:Our free downloadable five day meal plan is available on our Instagram, YouTube and Facebook Page.
Q:What is the Healthy Waist Band™ made from?
A: The outside of the band is 100% latex and the inside of the band is 96% cotton and 4% spandex
Q:Should I buy a smaller size when ordering the Healthy Waist Band™
A: Our Band is is true to size, if you want to size up or down take a look at our size guide to confirm the best size for you
- How do I change or cancel my order?
- All sales are final unless your product was damaged. If you have received a damage or incorrect item, please email us at contactus@niceandhelathyfitness.com within 24 hours of receiving your order
Q: Do I have to workout to get results?
A: We highly recommend working out for the best results; but you can shape you waist by eating health and safely waist training without the compression straps for 3-7 hours a day
Q:I just gave birth; when can I wear the Healthy Waist Band™?
A:We recommend using it 6 weeks postpartum; but please consult with your doctor first.
Q: I've placed an order for the wrong size Healthy Waist Band™,
can I change it?
A: You can change the size of your Healthy Waist Band ™ up to 2 hour after the order is placed.
Q: My coupon code is not working. Why?
A:Please contact us, the code may no longer be valid. Please note that coupon codes cannot be combined with any other current offers, sales, or promotions.
Q: I received the wrong order, what should I do?
A:All items are inspected before leaving the warehouse so this rarely happens; send us pictures of the order to contactus@niceandhealthfitness.com with 48 hours of delivery.
Q: What is the benefit of having an account on your website?
A: Your payment information will be safely saved for future purchases, you will receive discounts and get the most recent updates on sales and products
Q: Should I wear my band if it hurts?
A: Stop wearing the band immediately and consult your doctor.
Q: Can I wash my products in the wash machine?
A: No, Please see the instructions on how you care for all of our products under Care Instructions
Q:Do you offer installment payments
A: Yes! We have QuadPay, that will allow you to pay for your order in four installments.
Q:What form of payment do you accept?
A: We accept all major credit cards and debit cards US currency
Q:Is it safe to make payments on your website
A: Our store is powered by Shopify that ensure your payment information is protected, Please see the Private Policy if you have concerns
Q: I’m allergic to latex. Can I use your products?
A: Most of our products have latex; we will offer latex-free products soon.
Q: Can men use your products?
A: Yes, all of our products are unisex; men and women can wear it.